Privacy Policy

1. Introduction

Spine Story Hub ("we", "our", or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully.

2. Information We Collect

We may collect the following types of information:

• Personal Identifiers: Name, email address, and profile information you provide when registering or contacting us.
• Usage Data: Pages visited, time spent, browser type, device information, and IP address.
• Communications: Messages you send us via the contact form, discussion boards, or support email.
• Preferences: Book preferences, reading lists, and community activity on the platform.

3. How We Use Your Information

• To operate, maintain, and improve the Spine Story Hub platform.
• To personalise book recommendations and community experiences.
• To respond to your enquiries and provide customer support.
• To send newsletters or updates — only if you have opted in.
• To detect and prevent fraud or unauthorised access.
• To comply with applicable legal obligations.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website, provided they agree to keep your information confidential. We may also disclose your information when required by law or to protect the rights and safety of our users.

5. Cookies

We use cookies and similar tracking technologies to enhance your experience on our platform. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of the site may not function properly without cookies.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. When your data is no longer needed, we will securely delete or anonymise it.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your personal data.
• Object to or restrict certain processing activities.
• Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at support@spinestoryhub.com.

8. Security

We implement reasonable technical and organisational security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

9. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. We will notify you of significant changes by posting the new policy on this page with an updated date. Your continued use of the platform after changes constitutes your acceptance of the revised policy.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at support@spinestoryhub.com or visit our Contact page.